When you verify your number, people can message you straight from google map and ask questions about your business.
Most people don’t like to call a business and would rather message to get their answer. This messaging feature really improves your relationship with the customers and provides more transparency and trust.
This phone number you add won’t be shared with the public. So, add a number that you use more often. When someone messages, Google will inform you via a text message and you can reply to the text directly.
The sooner you reply, the happier the customer is. Google will calculate this respond time and inform your visitors on how long it will take for you to reply to your messages, “typically replies in 5 minutes”.
You can edit this number at any time and activate or deactivate it when you want.
After adding your number and installing the app on your phone, you can add a custom welcome message that will automatically be sent to the potential customers that message you.
You are also able to share your profile with other directly from the app. This is also a great way to get customers to give you a review.
With that being said, let’s go on to another way you can optimise your Google My Business, asking for reviews.